Return & Refund Policy

You can return any product purchased in our online store within 30 days of transaction date. 

To be eligible for a return you must meet:

- item must be unused and in the same condition that you received it.

- item must be packed in original packaging. 

- you need to include proof of purchase i.e. invoice

- must be returned within 30 days from purchase date

 

Refunds 

Once your return is received, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 5 working days.

 

If your return is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within 5 working days. 

 

Exchanges 

We only replace items if they were originally defective or damaged. If you need to exchange it for the same item, email us at Support@SmellBelle.com, and send your item to: 4 Mewis Close , Burton upon Trent, DE14 2FN, United Kingdom.  

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Buyer needs to cover cost for return shipping.

 

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. 

Faulty or Damaged Goods

If your product arrive faulty or damaged please contact us and return faulty/damaged item. Within 5 days we will inspect goods and contact your directly with next steps.

Cancellations and changes

If you changed your mind or just want to cancel your order there is absolutely no problem. Please message us and if we didn't send your order yet we will cancel it and return your money via method which you paid. 

For all product purchased in our store we offer free 1-year replacement guarantee. 

Once your product not working please contact us via contact form with your full name and order number

To contact us please include your full name, if contacting us about your order please also include your order number.

 

Via post :

4 Mewis Close

DE14 2FN

Burton upon Trent

United Kingdom

 

Via e-mail :

Support@smellbelle.com

 We aim to respond to your email within 24-48 hours